Welcome to Jupiter Akademi’s Customer Support page. We are here to assist you with any questions regarding our astrology courses, consultations, and membership services.
How Can We Help?
1. Contact Us
If you need assistance, feel free to reach out:
📧 Email: iletisim@jupiterakademi.com
💬 WhatsApp: +90 533 300 41 52 (Messages only)
🕒 Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (GMT+3)
2. Frequently Asked Questions (FAQ)
General Questions
Q: How can I book an astrology consultation?
A: You can book a consultation via our website’s appointment system. After booking, you’ll receive a confirmation email with further details.
Q: How do I enroll in your astrology courses?
A: Visit our Courses page, select the desired course, and complete the payment. You will receive access details via email.
Technical & Payment Issues
Q: I didn’t receive my course login details. What should I do?
A: Please check your spam folder. If you still haven’t received the details, email us at iletisim@jupiterakademi.com.
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and bank transfers.
Q: Can I get a refund for a course or consultation?
A: Refunds are available within 24 hours of purchase if the course hasn’t been accessed. Consultation fees are non-refundable once booked.
3. Support for YouTube Members & Subscribers
Q: How do I access exclusive YouTube member content?
A: If you are a YouTube member, log into your YouTube account and navigate to the “Community” tab on our channel to access exclusive content.
Q: I have an issue with my YouTube membership. Who should I contact?
A: YouTube manages memberships directly. For billing issues, please check your Google Account settings. If you need guidance, contact us, and we’ll help as much as possible.
4. Additional Support
For urgent inquiries, you can also reach out via:
📱 Social Media: DM us on Instagram or Facebook @JupiterAkademi
We appreciate your support and are happy to assist you! 🚀✨